Privacy Policy

Your personal data and assets are our highest priority. We are fully committed to safeguarding them.

Bigtex Tradevia collects and stores information necessary for your use of our trading platform on our official website. This Privacy Policy explains how we collect, use, and safeguard that data.

The following principles guide our policy:

• To ensure full transparency about our personal data collection and storage practices:

Our goal is to make clear how we collect and process your data so you can make informed decisions. This official website follows strict guidelines and procedures for handling information. Our policy details how it works and the methods we use, providing transparent and concrete information about data use. You remain in control at all times.

We provide timely updates whenever we determine you should be notified. Transparency is central to how we operate.

Our dedicated team is available to answer any questions about our processes, including compliance with the laws of Oman. Please contact us at info@bigtex-tradevia.com.

• We do not use personal data for any purposes other than those described in our Privacy Policy.

We may process personal data for purposes such as operating Bigtex Tradevia services and ensuring their proper functioning, as well as connecting trader members with third-party trading platforms. We also process personal data to maintain and enhance our official website and services, protect our rights, and comply with regulatory or other legal obligations. In addition, we process data as needed to deliver administrative and other business functions related to the Services provided to you, the client.

To provide better services tailored to your preferences and needs, Bigtex Tradevia processes personal data.

• To access and use the essential tools that help protect your personal data and safeguard your rights:

Contact us at any time to access your personal data. We can update or delete it upon request, and we can transfer your data to you or to a designated third party. We provide these services to help you exercise your rights to privacy and control.

• Safeguard your personal information:

We use bank‑grade security measures and industry best practices. While no system can be guaranteed 100% secure, we continually upgrade our infrastructure and reinforce existing safeguards to the highest possible standard.

We maintain a comprehensive privacy policy and employ industry-leading security measures.

1. The Scope?

This policy outlines our procedures for the collection, processing, and sharing of personal data relating to natural persons.

This policy applies to all identifiable natural persons. It covers any individual who can be identified, or has already been identified, in connection with data entrusted to us or data we can access and/or combine.

As defined in the Privacy Policy, data processing specifically refers to the storage, management, and organization of personal data.

We do not knowingly collect or seek to collect any information about individuals under the age of 18, nor do we allow anyone under the age of 18 to use our platform for any purpose. If we discover any user or data relating to a person under the age of 18, we will delete that information immediately.

2. What personal data do we collect and store?

When you register, we collect the personal data required to provide and manage your access to our services. Where necessary, we may also request additional information to verify your account ownership. To maintain and improve service quality, we collect and analyse usage data from your interactions with our platform and from selected third-party partners.

3. You are under no obligation to provide your personal data to the company.

While you are not required to provide your data, choosing not to may limit the services we can offer and could restrict your access to our platform.

4. What personal data do we collect? When you visit our official website, we may collect the following personal data:

We do not collect data that can be used to identify you personally. However, we do collect details such as your account activity, the IP address used, and the date and time of access. For maintenance, security, and support, we retain system crash reports, browser information, and the type of device used to access your account. We also record the language set for your account.

Regarding personal data collection, we only collect and retain the information you consent to share when you connect, via our service, with a third-party trading platform.

Personal data you may provide to third-party platforms can include your full name, address, telephone number, and email address.

5. Why does the company need my personal data, and is it legal for them to collect it?

The company collects, stores, and processes your personal information solely for the purposes set out in this Policy. All such activities are conducted in compliance with applicable laws of Oman.

The company will only collect, process, or transmit your data in accordance with the applicable laws of Oman. The legal grounds for this processing are:

• You have consented to the company storing and processing your personal data. By submitting your information to the company, including via our official website, you authorise us to transfer it to the relevant third-party trading platform. Your consent covers the processing of your personal data for one or more purposes.
• To enhance our services, pursue legitimate interests, and establish or defend legal claims, among other purposes, the company may be required to store and process your personal data.
• Data processing is required to comply with legal obligations.

If you would like more information about the data processing activities we are required to perform, please contact us by email.

Below is a list of the specific purposes for which we may process your personal data, along with the applicable legal bases.

6. Disclosure of Personal Data to Third Parties

For the purposes of storing and processing IP addresses, conducting user surveys and analytics, and delivering related services, the company may share anonymised personal data with third-party service providers.

Upon your request, we may share specific personal data you provide with third-party services. In such cases, your information will be handled in accordance with the privacy policy of the respective company. This may include one or more digital trading platforms.

To better serve our clients and improve overall service quality, the company may share personal information with its affiliates and partner companies.

Where required by law, or to protect the rights and assets of the company and its third-party partners, we may disclose data to competent legal or regulatory authorities.

In connection with major corporate transactions—such as the sale of the business or the pursuit of investment or financing—we may share relevant data in a lawful and appropriate manner. The same applies in the event of a merger, restructuring, consolidation, or bankruptcy, in accordance with applicable law.

7. Cookies and Third-Party Services

Cookies and similar technologies may be used for site analytics and in collaboration with advertising partners, in line with applicable laws and industry standards.

Cookies are small files stored on your device when you visit a website. On our official website, we use cookies to collect information about your browsing behaviour and preferences to personalise and enhance your experience. They help us remember your settings and tailor our services accordingly. Cookies are also used for site analytics and statistical reporting to support performance measurement and strategic planning.

There are two main types of cookies used on this site. Session cookies are stored only for the duration of your visit and are deleted when you close your browser. Persistent cookies remain in your browser after your session ends; they help the site recognise you when you return and make your experience easier.

Types of cookies:

Cookies may be used as necessary and only for their intended purposes:

Cookies are blocked or have been deleted

To delete cookies or prevent them from being set, adjust your browser settings. Use the links below for step-by-step instructions on the official websites of the most popular browsers.

• firefox
• Microsoft Edge
• Google Chrome
• safari

If you block cookies, some services and features on the site will not work as intended.

ONLINE TRACKING NOTICE

Your personal data will be retained for as long as necessary to perform the operations described in this policy. It may be kept for a longer period in accordance with applicable local laws and regulations, as well as internal company policies.

Your personal data will be shared, at your request and discretion, with third‑party trading platforms for 12 months. When this period expires, and with your renewed consent, it will be shared for a further 12 months.

As part of our operations, we routinely review all personal data to determine whether it remains necessary.

9. Transfers of personal data to third countries or international organisations

Where required to deliver our services and/or for security purposes, we may transfer personal data to third countries (i.e. outside your country) and to international organisations, using comprehensive security protocols. We apply the highest standards of data protection to safeguard your information and to ensure you retain access to legal rights and remedies in all cases.

All residents within the European Economic Area (EEA) are protected by data protection regulations and safeguards.

• All data transfers are made under EU legal jurisdiction and competence, in accordance with the data protection standards set out in Article 45(3) of Regulation (EU) 2016/679 of the European Parliament and of the Council, dated 27 April 2016 (“GDPR”).
• All data transfers between public entities or authorities are conducted in accordance with Article 46(2) under a legally binding and enforceable agreement.
• International data transfers are carried out in accordance with the European Commission’s Standard Contractual Clauses (SCCs) under Article 46(2)(c) of the GDPR. You can review the Clauses on the European Commission’s official website: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.

For detailed information about the specific security measures the company uses to protect your personal data during transfers to third countries, please email info@wealthwaydigital.uk

10. Protection of Personal Data

Personal data is safeguarded with industry-leading technical and organizational measures, aligned with best-practice protocols. These controls help prevent unlawful or accidental destruction, loss, or alteration of data.

While we apply the highest level of care and follow gold‑standard, legally mandated data protection practices, we cannot guarantee that your personal data will, in all cases, remain entirely error‑free. Accordingly, we cannot be held liable for any disclosure of personal data, or for incidental, intangible, or consequential loss or damage. This includes circumstances beyond our control, such as transmission errors, unauthorised third‑party access, or similar causes.

If we receive a lawful request or order from regulators or other competent authorities, we may be required to disclose your personal data. Once disclosed under a legal obligation, we cannot control how those authorities handle, store, or protect your data.

Any information sent over the internet, including personal data, carries a risk of interception and is not completely secure. The Company cannot guarantee the security of any data transmitted online.

11. Hyperlinks to third-party websites

This official website may include links to third-party websites and applications. Please note that these parties are independent, are not affiliates, and are not controlled by our company; our privacy policy does not apply to them. They maintain their own procedures and priorities for collecting and processing personal data, and we are not responsible for their practices. Use at your own discretion.

Before sharing any personal information, always review the privacy policy of the company or service on its official website. Ensure their data collection, use, and processing practices align with your preferences and priorities. Any data you choose to share should be provided directly to the service provider.

12. Policy Amendments

We may update or amend this policy at any time. Any changes will be announced on the official website and through other appropriate channels. The updated version of the privacy policy will be posted on the website and, unless stated otherwise, will take effect immediately upon publication.

13. Your rights regarding your personal data

You retain full control and the final say over how your personal data is used, including the right to verify its accuracy, correct any errors, and choose to delete it or restrict the scope and nature of our processing.

This page provides information specifically for EEA residents:

Your personal data is protected by the rights described herein. You can exercise these rights immediately by sending an email to the address below.

Accessing Your Rights

If the personal data you have provided is accurate, you may access it at any time. Any personal data we process is accessible to us and therefore verifiable.

You may request access to your personal data at any time for verification purposes, and we will provide it to you in an electronic format. If you request additional copies of the data we process beyond the initial copy, we may charge a reasonable fee.

Legal rights and this Privacy Policy do not override the rights of others. The company may deny or restrict access to personal data if granting access would compromise the rights or freedoms of other individuals.

Right to Rectify Errors

Any errors in your personal data, whether due to omission or inaccuracy, may be corrected by you or by the Company to ensure proper processing.

Erasure Rights

You have the right to request deletion of your personal data in the following circumstances: 1) if your data has been processed without your consent or otherwise unlawfully; 2) if you ask us to remove it and the Company has no legal obligation to retain it; 3) if you object to any further processing by us based on our or a third party provider’s legitimate interests; and 4) if we are required by law to delete your data.

The right to deletion may be overridden by legal obligations under EU law or the laws of a Member State. Similarly, it does not apply where data must be retained for the exercise or defence of legal claims.

Right to Restrict Data Processing

You have the right to request that we restrict the processing of your personal data if you believe it is inaccurate.

If you request that the use of your personal data be restricted, we will delete it except in the following cases: (1) where applicable EU or Member State law prevents deletion; (2) with your consent, when it is needed to establish, exercise, or defend legal claims; or (3) to protect the rights of another natural person.

Your Right to Data Portability

You have the right to access and review any personal data you have provided, if you have consented in any manner to its collection and its processing is carried out by automated systems.

You may request the transfer of your personal data to another company or organisation, where this is technically feasible. Exercising this right does not affect your right to have your data deleted. We may refuse the request if fulfilling it would infringe the rights or freedoms of another individual.

Right to object to data processing

Although the Company may rely on its legitimate interests, or those of a third-party service provider, you have the right to object to the processing of your personal data and request that it cease. This right does not apply where there is a compelling legal basis to continue, including the establishment, exercise, or defence of legal claims. In such circumstances, we may continue processing your personal data.

You may, at any time, request that your personal data not be processed for any direct marketing activities.

Right to Withhold or Withdraw Consent

You may withdraw your consent to our processing of your personal data at any time, with immediate effect where feasible. This does not affect the lawfulness of any processing carried out before your withdrawal.

If you are dissatisfied for any reason, you may lodge a complaint with the relevant legal, regulatory, or other supervisory authority.

If you believe your rights and freedoms have been violated in relation to the processing of your personal data, each European Union Member State has a designated data protection supervisory authority. You may lodge a complaint with the relevant authority at your discretion.

Section 13 outlines the circumstances in which your personal data rights may be limited under European Union law or applicable Member State legislation.

Upon receiving your request regarding your personal data and its processing, we will provide access to the information you have requested, as outlined in Section 13 of this policy. We may extend the response period by up to two months, depending on the volume of requests and the nature of your request. If an extension is required, we will notify you within one month of receiving your request and confirm the revised deadline.

Requested information will be supplied to you electronically free of charge, unless doing so would breach the law or the provisions of Section 13. We may charge a reasonable fee or refuse to process a request that is unfounded, excessive, or repetitive.

For data protection and security, we reserve the right to request additional identity verification whenever we have reasonable doubts about the identity of the individual submitting a personal data request.